Sue Waterall

Sue Waterall - Profile


An HR and Training Professional with over 15 years experience of Training and Development design and delivery. Primary focus is on management development, performance management and personal skills training with both the private and public sector.


Professional Qualifications include: Myers Briggs Type Indicator; Occupational Personality Questionnaire (OPQ); British Psychological Society Level A and Level B qualified; Emotional Intelligence Diagnostic (BarOn Emotional Quotient Inventory); CIPD Certificate in Training Practice; Neuro Linguistic Programming (NLP) Business Practitioner; ILM and CMI accredited trainer.


Key Skills

  • Training design and delivery of personal and management development skills
  • Interviewing, Recruitment and Selection
  • Performance Management
  • Conflict Management
  • Team workshops and team building
  • Assessment and Development Centres


Career History


2003 - to date     Learning & Development Consultant     Self Employed



By working with clients from design stage through to evaluation, I have successfully developed and delivered a wide range of learning and development initiatives. Balancing organisational needs with those of the individuals, I have established long-term relationships with clients. Assignments include:

  • Design and delivery of Managing Difficult Conversations programme, rolled out to Housing Associations and local councils throughout the UK
  • Design and delivery of a wide range of ILM (Institute of Leadership and Management) programmes
  • Design and delivery of Tender Interviewing workshops for local councils
  • Dept of Health Change Programme - delivery of Competency Based Profiling training for applicants during restructuring process. Included 1-1 coaching, CV writing, interview practice and feedback.
  • Delivery of CMI (Chartered Management Institute) accredited programmes for private sector clients
  • NHS Foundation Trust - assessment, training and ongoing coaching for 30 new team leaders
  • Delivery of annual schedule of Management Development & Personal Skills training for Fujitsu
  • Design and delivery of Department Management workshops for Cineworld Cinema Group
  • Design and delivery of Performance Management training for Sharp Electronics (UK) including 360 Appraisal
  • Design and delivery of outplacement seminars for displaced staff at Vertex in Scotland and NW England
  • Delivery of accredited interviewing programme for Royal Bank of Scotland
  • United Utilities Leadership Programme - feedback and coaching on MBTI, 360 Appraisal and EI
  • Delivery of Diversity programme for British Airways line managers
  • Delivery of Presentation Skills and Business Writing to international consultants at Accenture
  • Design and facilitation of teambuilding day for West Midlands Police
  • Facilitation and assessment of Senior Management and Graduate Development Centres for Fujitsu
  • Delivery of Performance Management workshops across the UK for E.ON
  • Design and delivery of Team Building events for FremantleMedia and Orange
  • Delivery of a 2-day Project Management Foundation Workshop across a 2-year period for the Welsh Development Agency.
  • Delivery of Interviewing and Selection programme for Harley Medical Group
  • Design and facilitation of a Personal Development Programme for Liverpool City Council BME staff
  • Design and delivery of Time & Self Management workshops for the Treasury
  • Design and delivery of Train the Trainer programmes for Lambeth Borough Council
  • Design and delivery of Presentation and Facilitation Workshops for White Young Green Consultants


1994 - 2003     Learning & Development Consultant     KnowledgePool Consultancy (Fujitsu)

Responsible for personal skills and management development training. Relationship Manager for a number of key accounts.

1989 - 1994     Senior HR Officer     ICL (International Computers Ltd)

Provided a generalist HR service to the Manufacturing and Finance functions, including recruitment and selection. Successfully recruited over 300 contract staff and designed and delivered their induction programme. Conducted performance management reviews, pay reviews and discipline and grievance appeals. Managed 60 under-graduates, co-ordinating and evaluating their workplace assignments in accordance with university guidelines. Received an ICL Silver Recognition Award for this work. Responsible for hosting corporate and educational visits to the site.

1988 - 1989     Bi-Lingual Assistant     Consulate General of Switzerland

A customer-facing role, dealing with business and personal enquiries from visitors to the consulate. Managed visa applications, advised UK business clients on promoting services and products in Switzerland.

1987 - 1988     Bi-Lingual Secretary     French Trade Commission (French Embassy)

Provided a support service to the French Trade Commissioner. This included research, administrative duties and promoting the services of the Commission at business functions.

1986 - 1987     Post Graduate Student     The Manchester College

Diploma in Bilingual Studies (French & German) and Business Skills

1982 - 1986     Sheffield Hallam University

B.A. Modern Languages (French & German) and Political Studies (2:2)


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